INSTINCTIVE HEALTHPASS LLC

Last updated: 29-June-2026

Instinctive HealthPass LLC (“we,” “us,” or “our”) is committed to ensuring that instinctivehealthpass.com and our digital services are accessible to people with disabilities. We want everyone, regardless of ability, to be able to learn about and enroll in the Instinctive HealthPass program.

1. Our Commitment

We strive to make our website usable for the widest possible audience and to provide an experience that is perceivable, operable, understandable, and robust for all users, including those who use assistive technologies such as screen readers, screen magnifiers, and speech-recognition software.

2. Conformance Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible. Conformance is an ongoing effort, and we are continually working to improve.

3. Measures We Take

• Designing for keyboard navigation and compatibility with common assistive technologies;
• Providing text alternatives for meaningful images and captions or transcripts for video content where feasible;
• Using sufficient color contrast, clear structure, and descriptive headings and links; and
• Reviewing accessibility as part of our website maintenance and updates.

4. Known Limitations and Third-Party Content

Despite our efforts, some content or features may not yet be fully accessible, and some content provided by third parties (such as embedded videos, maps, or external tools) may not be under our control. We welcome feedback so we can address issues and prioritize improvements.

5. Alternative Ways to Reach Us

If you have difficulty accessing any part of our website or need information in an alternative format, you can reach a Program Specialist who can assist you directly by phone at (602) 699-5244 or by email at customer@instinctivehealthpass.com. We are happy to provide the information you need and to help you enroll.

6. Feedback and Requesting Accommodations

We welcome your feedback on the accessibility of our website. If you encounter a barrier or wish to request an accommodation, please contact us at customer@instinctivehealthpass.com or (602) 699-5244 and include the page or feature, the problem you experienced, and how we can reach you. We aim to respond within two (2) business days.

7. Ongoing Effort

Accessibility is an ongoing commitment. We periodically review our website and update this statement as our practices evolve. If you believe we have not adequately addressed your concern, please contact us so we can work toward a resolution.

8. Contact

Instinctive HealthPass LLC, 9700 N Saguaro Blvd, Suite 200, Fountain Hills, AZ 85268. Email: customer@instinctivehealthpass.com. Phone: (602) 699-5244.